Shipping Policy
We aim to prepare rug orders carefully and provide clear delivery expectations.
Order Preparation
Orders are generally prepared within up to 5 business days after they are received. Additional time may occasionally be needed for inventory review, packaging checks, address verification, holiday volume, or larger-rug handling.
Estimated Delivery Time
After dispatch, delivery commonly takes approximately 10–20 business days, depending on destination, package size, carrier routing, local delivery conditions, seasonal volume, and other logistics factors.
Delivery estimates are provided for general reference and are not guaranteed arrival dates.
Rug Package Handling
Rugs may be rolled, folded, compressed, or protected according to item size, material, and fulfillment requirements. Larger rugs may require different handling than small parcels, which can affect tracking movement or transit timing.
Tracking Information
When tracking information is available, it may be shared through the contact details connected with the order. Tracking pages may take additional time to show movement after dispatch.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Missing apartment numbers, incorrect postal codes, incomplete street details, or typographical errors may cause delivery delays or unsuccessful delivery attempts.
Possible Delays
Delivery may be affected by carrier congestion, weather conditions, public holidays, local transportation interruptions, customs or inspection procedures where applicable, address verification issues, or special handling needs for large rug packages.
Shipping Support
If a shipment appears delayed beyond the estimated delivery range, please contact:
We will review the available shipping information and assist where reasonably possible.