Privacy Policy
This Privacy Policy explains how information may be collected, used, and handled when visitors browse our website, contact customer support, or interact with store features.
Information We May Collect
Depending on how the website is used, we may collect or process:
- Contact details submitted through customer messages
- Delivery-related information needed for order assistance
- Website activity such as pages viewed and general browsing behavior
- Device, browser, and technical information used for website performance
- Customer support records related to product, delivery, or return inquiries
- Information needed to review rug condition, delivery, or size-related concerns
How We May Use Information
Information may be used to:
- Respond to customer questions and support requests
- Assist with order-related communication
- Improve product pages, website layout, and customer experience
- Monitor website performance and resolve technical issues
- Help detect misuse, suspicious activity, or unauthorized access attempts
- Maintain records for operational, security, legal, or compliance purposes
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, or similar technologies to support site functions, understand general visitor activity, remember certain preferences, and measure website or campaign performance.
Visitors may manage some browser-based settings through their device or browser. Where required, website consent tools may also be made available.
Third-Party Services
We may work with third-party service providers for analytics, advertising measurement, attribution, traffic review, technical support, and website performance evaluation. These providers may process certain website interaction information according to their own privacy practices and applicable laws.
Where advertising or measurement technologies are active, certain website interaction information may be processed for campaign evaluation, optimization, and related service purposes.
Information Protection
We use reasonable administrative and technical measures intended to reduce risks such as unauthorized access, misuse, loss, or improper disclosure. However, no internet-based system can be guaranteed to be completely secure.
Retention
Information is kept only for as long as reasonably necessary for customer support, store operation, dispute review, compliance, security, and recordkeeping purposes.
Privacy Requests
Depending on applicable law, individuals may have rights to request access, correction, deletion, or limitation of certain personal information.
Privacy-related requests may be sent to: