FAQ

How should I choose the right rug size?

Measure the area where the rug will be placed before ordering. Consider furniture layout, walking space, door clearance, and whether the rug should sit fully under furniture or act as a visual accent.

Can rug colors look different in person?

Yes. Rug colors, pattern tones, and surface texture may appear slightly different because of lighting, screen settings, photography, yarn direction, pile movement, or normal production variation.

Why does my rug look slightly flattened after delivery?

Some rugs may arrive compressed or rolled for shipping. Light flattening, fold marks, or edge curling may improve gradually after the rug is unrolled and allowed to rest.

Is a rug pad recommended?

A rug pad may help reduce movement, improve comfort, and protect certain floor surfaces. Customers should choose a pad suitable for their floor type and rug size.

Can rug measurements vary slightly?

Yes. Rug measurements are close references. Small differences may occur due to weaving, trimming, finishing, manual measurement, or material behavior.

What should I do before using the rug?

Inspect the rug after delivery, unroll it carefully, allow it to settle, and follow any available care instructions. Keep the original packaging until you confirm the item is correct and acceptable.

How should I clean my rug?

Use gentle cleaning methods suitable for the rug material. Avoid harsh chemicals, excessive soaking, high heat, and rough scrubbing unless the product care instructions clearly allow it.