Return Policy
Nordicknoty™ provides a return review process for eligible rug items. Return requests may be submitted within 14 days after confirmed delivery.
Return Eligibility
To be considered for review, an item should generally be:
- Unused and in original condition
- Free from customer-caused stains, odors, pet hair, moisture marks, burns, cuts, heavy creasing, or damage
- Returned with original packaging, labels, inserts, or included accessories when applicable
- Matched to the product identified in the return request
- Supported by order details sufficient for verification
Rugs that have been used on floors, washed, altered, trimmed, damaged after delivery, or returned in unsuitable condition may not qualify for approval unless the concern relates to a confirmed arrival-condition issue.
How to Request a Return
Please email service@nordicknoty.com and include:
- Order reference
- Product name
- Reason for the request
- Clear photos if the request involves damage, incorrect size, visible defects, stains, packaging concerns, or incorrect contents
Our support team will review the information and provide the next available step if the request appears eligible.
Damaged, Incorrect, or Defective Items
If a rug arrives damaged, incorrect, incomplete, or with a visible issue, please contact us promptly after delivery. Photos of the outer packaging, product label, full rug view, and affected area may be requested for review.
Inspection After Return
Returned rugs may be inspected after arrival. Approval depends on whether the item matches the approved request and satisfies the condition standards listed in this policy.
Return Shipping
Return shipping responsibility may vary depending on the reason for the request. If an item is confirmed to have arrived damaged, defective, or incorrect, the case will be reviewed accordingly. For other eligible return requests, return shipping may remain the customer’s responsibility unless support provides different instructions.